The calls your hotel is losing right now
The phone rings while you're checking in another guest or upstairs dealing with housekeeping — you can't get to it, and someone calling to book a room for tonight moves on to the next hotel within a couple of minutes.
Outside front-desk hours — after 10pm, Sunday morning, or during the one lunch break your single shift gets — the phone just rings out. Guests asking about last-minute availability or a late arrival don't leave a voicemail, they call the next place on their list.
During peak season or when there's an event in town, calls come in back to back: availability requests, parking, pets, breakfast times, airport transfers. With one person on the desk, a lot of those calls simply go unanswered.
How AstraLoop's AI answering service works for your property
This isn't a phone tree with recorded prompts. It's a voice assistant trained on your actual property — rooms, rates, amenities, cancellation rules — that talks to callers the way your front desk would, all day, every day.
Answers like your front desk would
Understands whether a caller wants availability, needs to change a booking, or is asking about check-in, pets, parking or breakfast — and answers with your property's real information, not a generic script.
Qualifies, books, or routes to the right person
Straightforward requests get booked or logged as availability enquiries on the spot. Anything that needs a human call — a special request, a complaint, a group booking negotiation — gets routed to the right line or set up as a callback.
Knows what's actually happening at your property
Connected to your booking calendar or PMS, so it never promises a room that's already gone or creates an overbooking mess.
Built around your hotel, not a generic bot
Voice, tone and answers are configured from scratch around your property's name, rates, cancellation policy and the amenities you actually offer — no prepackaged script meant to fit any business.
In a 20-minute demo we'll show you the assistant configured for a property like yours, answering the questions you actually get.
How we set it up
Look at your property
We look together at the calls you get today, which ones go missing, and when — after hours, during peak times, at shift changes.
Build it around your hotel
We configure the assistant with your property's real information — rates, rooms, policies, amenities — and agree what it handles on its own versus what it routes to you.
Connect it to your number and your tools
We put it live on your existing phone number and connect it to your booking calendar or PMS, so the availability it quotes is always accurate.
Listen and refine
In the first weeks we review the calls it handled together, fine-tuning answers and hand-offs until it sounds exactly the way you want it to.
More on the AI phone system
How it works, what it costs and how it applies to your sector.
Frequently asked questions
How much does an AI answering service cost for my hotel?
It depends on your property: number of rooms, call volume, and how much setup work is needed to connect it to your PMS and calendar. We put together a quote specific to you in the demo — we don't sell a one-size-fits-all package.
Do guests realise they're talking to an AI?
The assistant introduces itself clearly as your property's assistant and doesn't pretend to be a person. The goal isn't to trick anyone — it's giving callers a useful, natural answer right away instead of a voicemail.
What happens if a request is complicated or a guest is upset?
The assistant recognises when a call needs a person — a complaint, an unusual request, a group booking negotiation — and routes it to the right line or arranges a callback instead of trying to handle it alone.
Does this make sense for a small property, like a B&B with a handful of rooms?
If you already get very few calls and you're able to answer them all in real time, you probably don't need it: this makes sense when there are calls you're currently not able to pick up, not to replace a front desk that already works fine.
Does it integrate with the PMS I already use?
We assess that case by case during the analysis phase — it connects to the most common booking and calendar systems. If your PMS needs a non-standard integration, we check that together before moving ahead.
Let's talk about your property: how many calls you're missing, when, and what would change if every one of them got answered.